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This installation was on a 4-story home, and the tech had not yet gone to the basement to troubleshoot the “infinity” water source heat pump, as he was told he by the homeowner. He was in the attic at the infinity furnace above the 4th floor. He was getting his dcv in the proper range on his A and B green plug on the air handler, 3 to 4 vdc. His indoor board ohm reading was in range, 28k to 32 k. The tech ohmed out the A and B thermostat wires on the water source heat pump from the upstairs. His ohm reading was not in range of a normal infinity board. His reading was around 64.4k. The tech then made the long walk to the basement where the “geothermal heat pump” was located. Bingo.

There are many ways to diagnose problems with a unit. You can listen to the customer describe the operations of the unit, and you can observe the operations for yourself. Then comes the time when you have to get your tools and meters to start checking why some parts of the unit are working, or why nothing is working.

One way of checking out why a motor or compressor is not working is the Hopscotch Troubleshooting Method. Hopscotching is a way of testing for voltage readings across components in the circuit that is not working. You would place one meter lead on one side of the unit’s line voltage or control voltage, depending on what was not working. For example, let’s say the motor is not running: place one meter lead on one side L2 going to the motor, then you would take the other meter lead and put it on L1 going to the motor before any components that this wire would connect to. Let’s say your voltage is 230v at this point, as you move your meter lead that is on L1 to the next place (the other side of a contactor or relay switch) leaving the other meter lead on the L2 and not moving it. This is how you hopscotch through to the controls to the part that is not working. When the meter lead that is testing the L1 side does not read 230v, that is where the problem is.

There may be burnt out points on a contactor, and/or the relay switch didn’t close due to being stuck open. If you had 230v at the motor, you probably have a motor that failed, but the process of hopscotching confirmed that there were no problems with the controls before the motor. The same process can be used to check the control voltage that turns on the components.

This is just one way to isolate problems with components within the equipment. You can use the hopscotch method in troubleshooting resistive loads like crankcase heaters or heater elements, as well as inductive loads such as relay coils, solenoid coils, and transformers. It can also be used to check switch contacts as in low/high pressure switches, contactors or relays, etc. This method allows you to check the complete circuit from start to the end.