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249 VAN Launch Kit 249 VAN Consumer Brochure Smart Thermostat Sell Sheet 249 VAN Launch Kit

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This installation was on a 4-story home, and the tech had not yet gone to the basement to troubleshoot the “infinity” water source heat pump, as he was told he by the homeowner. He was in the attic at the infinity furnace above the 4th floor. He was getting his dcv in the proper range on his A and B green plug on the air handler, 3 to 4 vdc. His indoor board ohm reading was in range, 28k to 32 k. The tech ohmed out the A and B thermostat wires on the water source heat pump from the upstairs. His ohm reading was not in range of a normal infinity board. His reading was around 64.4k. The tech then made the long walk to the basement where the “geothermal heat pump” was located. Bingo. 

Now get out there and organize some zone wiring!

Zone equipment would be identified as indoor unit- blue black/ outdoor unit-blue green:

Close-up of two stripped electrical wires, one with multicolored strands and one with black, red, white, and yellow wires.
Web app dashboard on the Customers page with a left navigation menu and data table on a blue-and-white screen

I have cropped some screens, and modified the serial numbers to keep certain dealer and customer’s information private. Setting the customers up on the portal is an easy process and could reap many benefits. Carrier and Bryant are going to begin utilizing this portal more with new upcoming equipment.


Get out there and get connected to the portal!

Dark “Edit System” settings dialog with multiple checkboxes and a blue Save System button highlighted.
Dashboard page titled “Connected Portal” with two pale blue portal cards, one blue and one red.
Outdoor Control Details webpage showing a listed device, navigation menu, and section tabs with expand arrows.
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Steven Simmons

Technical Services Manager Southwest District

September 8, 2022

38AUZ/D with Twin Furnaces

One popular combination of Carrier equipment is twinning 2 residential furnaces together with a 6-10 ton commercial outdoor A/C unit. When this is done, it can get complicated very quickly because residential and commercial controls are different and yet they will have to be merged together for proper operation to occur.


What's different between Carrier residential controls VS Carrier commercial controls?


For the purpose of this article, the main difference is that on residential systems the transformer used to operate the system is located in the indoor unit whereas on commercial systems the transformer used for system operations is in the outdoor unit. With that being said, this combination has two furnaces each with their own transformer as well as the commercial outdoor unit with its own transformer. This gives us a total of at least 3 transformers.


On commercial buildings, it is not as simple as combining all the R (24v) wires because these buildings typically have 3 phase power. With three different incoming power combinations for the three transformers, there is a good chance that the transformers will not be “in phase”. Yes, there is phasing on low voltage 24 too (not to be discussed in this article) …. If the transformers are out of phase then R to R on two different transformers will read roughly 45vac when it should be 0vac.


So, what is the solution to this dilemma?


1st, Plan ahead- determine how the system will be controlled for furnace operation. This will be critical to the thermostat setup. The options are A) single stage furnaces acting as two stages, B) single stage furnaces acting as one single stage unit, C) two stage furnaces setup for “adaptive” heating or setup to operate traditionally with W1 & W2 inputs.


2nd, Install twinning kit- use an approved twinning kit to tie the furnaces together. When the twinning kit is installed there will need to be a “main” and a “secondary” furnace setup. These kits can be installed differently Depending on the selection from the first step. (please follow the installation directions for the appropriate twinning kit)


3rd, Install relays- there are wiring diagrams with the twinning kits for wiring residential outdoor units. Since the Carrier commercial units have their own transformers, the wiring will be slightly different. The best way (recommended way) is to utilize isolation relays to ensure that the two different low voltages (furnace vs outdoor unit) never cross paths.


Wiring the outdoor unit


The twinning kit should be used to determine how to wire the furnaces so I did not show wires for the heat side. I want to show clarity on the outdoor unit alone. Please take a look at the way the relays are used to separate the two different control voltages.

Outdoor wiring diagram for a thermostat, furnace, and two HVAC components with colored connection lines
Wiring diagram for 2-stage outdoor HVAC, showing thermostat, furnace, two condenser fans, and terminal blocks with colored wires
249 VAN Launch Kit 249 VAN Consumer Brochure Smart Thermostat Sell Sheet 249 VAN Launch Kit

Unlock the Full Potential

View Quick Start Guide

This installation was on a 4-story home, and the tech had not yet gone to the basement to troubleshoot the “infinity” water source heat pump, as he was told he by the homeowner. He was in the attic at the infinity furnace above the 4th floor. He was getting his dcv in the proper range on his A and B green plug on the air handler, 3 to 4 vdc. His indoor board ohm reading was in range, 28k to 32 k. The tech ohmed out the A and B thermostat wires on the water source heat pump from the upstairs. His ohm reading was not in range of a normal infinity board. His reading was around 64.4k. The tech then made the long walk to the basement where the “geothermal heat pump” was located. Bingo. 


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