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This installation was on a 4-story home, and the tech had not yet gone to the basement to troubleshoot the “infinity” water source heat pump, as he was told he by the homeowner. He was in the attic at the infinity furnace above the 4th floor. He was getting his dcv in the proper range on his A and B green plug on the air handler, 3 to 4 vdc. His indoor board ohm reading was in range, 28k to 32 k. The tech ohmed out the A and B thermostat wires on the water source heat pump from the upstairs. His ohm reading was not in range of a normal infinity board. His reading was around 64.4k. The tech then made the long walk to the basement where the “geothermal heat pump” was located. Bingo. 

Picture of Jesse Van Atta

Jesse Van Atta

VRF Quality Assurance Manager Gulf Coast District

June 9, 2023

Why Do Systems Freeze in Cooling Mode?

When troubleshooting any issue, it is always best to start with the most probable cause and work your way to the less likely possibilities. In this article, I will cover some of the basics of why systems freeze up during cooling mode. It might seem like HVAC 101 to some, but for the new talent coming into our trade, this knowledge can be invaluable.


Low air flow and/or low refrigerant through the indoor evaporator coil


It is important to understand that refrigerant pressure and temperature are relative. If the pressure drops, then the temperature falls accordingly. If the temperature falls below freezing, then available moisture in the air will turn to frost and eventually ice. This process usually begins just past the metering device. When left unchecked, it can work its way across the coil and back to the compressor.


How dirty is the filter? This should always be the first thing to check.


A blower motor must draw air in to move it properly. Low airflow because of a dirty filter can reduce capacity and cause a system to freeze. Closed supply vents on a system can also cause airflow to slow down through the indoor coil. However, these may not be the only issues. Make sure to inspect the entire system thoroughly for other potential problems.

Dirty wooden crate with three horizontal slats, viewed from the open back side.
Three outdoor vent covers leaning on gravel, with a white vehicle in the background.

Remind Your Customers to Change Their Filters Regularly. Photos Courtesy of Josh Petty

An undersized return can contribute to a system freezing.


While checking the filter, take measurements to know if the equipment has enough return air. A good rule is 2 cfm (cubic feet per minute) of air per square inch. Your local and state codes may vary. Most conventional systems are designed to deliver 350-400 cfm per ton.


For example: A 3-ton system moving 400 cfm per ton provides 1200 cfm and requires 600 square inches of return. For this system, a 20×30 return air opening is ideal. Ductulators, sizing charts, and apps are handy tools for verifying the proper size of ductwork.


What condition is the evaporator coil?


If it is within line of sight when checking the filter, take note of accumulation or damage. If it is not visible from the filter location, put forth the effort to visually inspect the coil. Knowing the condition will assist in your final diagnosis. If it is too frozen over, you may not be able to tell until thawed.


Does the blower motor run? No… Figure out why and remedy the issue.


Is the outdoor contactor stuck closed? Yes… Replace it.


The points below are common causes for an evaporator coil freezing.


  • Open blower relay
  • Failed motor and ECM (Electronically Commutated Motor) module
  • Loose or broken belt
  • Insulation sucked into the coil or the blower
  • Outdoor contactor stuck closed


Is the cased coil installed correctly?


Many applications will have a furnace that is narrower than the evaporator coil. Always follow the guidelines set in the installation manuals. Pay attention to how air flows through the coil. Make sure all areas are getting equal distribution.

Diagram of mounted device height options A, B, C, with one crossed out as incorrect installation.

Up Flow Cased "N" Coil Installation

How does the refrigerant charge look? How is the flow?


Before you check pressures and temperatures, make sure the system is completely thawed. Any ice remaining will affect your readings.


  • Low suction pressure with little to no superheat, and (usually) slightly high subcooling indicates poor airflow through the indoor coil. 
  • Low suction pressure with high superheat and little to no subcooling is a strong indication of low refrigerant charge. 
  • Low suction pressure with high superheat and high subcooling are symptoms of a refrigerant restriction.

 

These results may vary based on many other factors in the system.

Open electrical panel with white insulation and black cables inside a metal box.
Snow packed inside a rectangular metal frame on a gravel surface.

Frozen Coil from Low Refrigerant. Photos Courtesy of Joe Miller 

Tech Tip: Never leak search a coil while ice is present. For many leak detectors, the change in atmosphere around thawing Ice can produce a false positive.


Is the metering device restricted?


Metering devices such as pistons and TXVs are a common place for a restriction. Filter driers can occasionally become clogged. Find this issue by measuring the temperature on both sides of the drier. A temperature drop indicates a restriction. The evaporator coil itself can become restricted. Diagnose by eliminating air flow and watching for irregular freezing patterns in the capillary tubes and individual sections of the coil.

Small brass metal connector or fitting with a conical top and central hole on a white background

Piston

Thermostatic valve with copper sensor coil and tubing on a white background

TXV

Scattered white crumbs or debris on a flat surface beside a round object edge

Frozen Coil from a Restricted TXV. Photo Courtesy of Daniel Gaydos

Thermal view of a person sleeping on a pillow, with a 25.1°F temperature reading.

Restricted Indoor Coil Found Using a Thermal Camera

Do you have a kink in the refrigerant line?


A severe kink in a line can cause refrigerant flash and a significant drop in pressure and temperature. Sometimes, it may be necessary to read temperatures at multiple points across the lines to find this issue.

Black boot and bare leg among white foam in a brown, muddy water scene

Kinked Suction Line Found in a Wall Cavity. Photo Courtesy of Joe Miller

Is there a need for low ambient cooling?



In applications such as server rooms, systems will need to run in the cool mode year-round. If the refrigerant ever falls below freezing, it begins a steady process of forming ice across the evaporator coil. In situations where low ambient cooling is required, it may be necessary to add a freeze-stat to the indoor coil and/or head pressure control at the condenser.


This article has provided a basic understanding of why systems freeze up in cooling mode. Hopefully, it has helped to elaborate on how to understand and diagnose one of the main service calls faced in the HVAC industry.

Close-up of white frosty snow or ice on a surface with faint embossed lettering

They call me Dutch… Photo courtesy of Joe Miller


Disclaimer: The technical statements, information and recommendations contained herein are believed to be accurate as of the date hereof, but Mingledorff’s does not make representations or warranties, express or implied, as to its accuracy, its completeness, or the results to be obtained. The information is being provided for informational purposes only and is intended for use by persons having adequate skill and expertise regarding the proper selection, use and application of the products and recommendations and at their own risk and discretion.

249 VAN Launch Kit 249 VAN Consumer Brochure Smart Thermostat Sell Sheet 249 VAN Launch Kit

Unlock the Full Potential

View Quick Start Guide

This installation was on a 4-story home, and the tech had not yet gone to the basement to troubleshoot the “infinity” water source heat pump, as he was told he by the homeowner. He was in the attic at the infinity furnace above the 4th floor. He was getting his dcv in the proper range on his A and B green plug on the air handler, 3 to 4 vdc. His indoor board ohm reading was in range, 28k to 32 k. The tech ohmed out the A and B thermostat wires on the water source heat pump from the upstairs. His ohm reading was not in range of a normal infinity board. His reading was around 64.4k. The tech then made the long walk to the basement where the “geothermal heat pump” was located. Bingo. 


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