Make Every Tech Your Best Tech

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The traditional crofters’ cottages of Scotland were built with thick walls, small windows, and a big thatched roof to keep the rain out and the heat in. This was about staying warm and dry in a region that is wet and cold for most of the year.

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An Exclusive Benefit for Our Dealers

We know in these unprecedented times field service and technical issues can be difficult to complete with only one set of eyes on the situation especially when our technicians must adhere to social distancing guidelines. That is why our partners at XOi have created and exclusive offer that will allow you to use our OnSITE technology for free with no obligation through September 1st, 2020. We believe this platform can truly help you navigate through these unprecedented times while creating a new level of customer services through this technology.

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MAKE EVERY TECH YOUR BEST TECH

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CAPTURE

  • Attach photos, videos, tags, and custom notes to all jobs
  • Bring customers to the job site virtually by providing visual context on quotes and invoices
  • Save storage space on techs’ phones and keep content centralized across your org with automatic cloud storage
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COACH

  • Educate techs with a cloud-based repository of manuals, wiring diagrams, videos, and more
  • Create, access, and share how-to content with fellow XOi users
  • Allow service managers to push specific materials to techs while they’re in the field
Smartphone screen showing a cluttered electronics setup and a small video call window with a person speaking

COLLABORATE

  • Launch a live video call and see what your techs see through their mobile or tablet devices
  • Video calling on steroids: pause the video feed, draw on the paused image, share documents in real time
  • Maintain a queue system to run your own virtual technician support center

Who is XOi Technologies?


XOi Technologies is changing the way field service companies capture data, create efficiencies, collaborate with their technicians, and drive additional revenue through the use of the XOi Vision platform.

Why did Mingledorff's partner with XOi to create OnSITE?


We see the impact of the skilled trades gap on our customers every day, not to mention, we deal with it on a regular basis ourselves.


XOi provides us a way to communicate efficiently with technicians out in the field to provide a seamless support experience that enables them to get the job at hand done right the first time. It’s simple, yet powerful technology that creates a better overall experience for the dealers we serve and ultimately the customers they serve.


When it comes to XOi in the Mingledorff’s dealer network, not only do participating contractors benefit from access to real-time video support, but they also have a rich digital library of resources at their fingertips – a growing database full of manuals, diagrams, and internally created training content. At the same time, they’re able to visually document the work they do and provide a customer experience that takes innovation, trust, and transparency to a level rarely seen in this industry. For more information about how you can start using Mingledorff’s OnSITE powered by XOi Technologies, contact xoitechservices@mingledorffs.com.

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