Technical Services logo with red banner and blue swoosh accents
249 VAN Launch Kit 249 VAN Consumer Brochure Smart Thermostat Sell Sheet 249 VAN Launch Kit

Unlock the Full Potential

View Quick Start Guide

This installation was on a 4-story home, and the tech had not yet gone to the basement to troubleshoot the “infinity” water source heat pump, as he was told he by the homeowner. He was in the attic at the infinity furnace above the 4th floor. He was getting his dcv in the proper range on his A and B green plug on the air handler, 3 to 4 vdc. His indoor board ohm reading was in range, 28k to 32 k. The tech ohmed out the A and B thermostat wires on the water source heat pump from the upstairs. His ohm reading was not in range of a normal infinity board. His reading was around 64.4k. The tech then made the long walk to the basement where the “geothermal heat pump” was located. Bingo. 

Now get out there and organize some zone wiring!

Zone equipment would be identified as indoor unit- blue black/ outdoor unit-blue green:

Two side-by-side bundles of multicolored wires tied with blue twist ties on a white background
Picture of Anthony Coker

Anthony Coker

Technical Services Manager North Georgia District

April 13, 2023

Carrier/Bryant Service Tech App – Part 2

Last Month I demonstrated the Installation and basic usage of the app which included how to look up Literature scanning the bar. This month I am going to get into a more in-depth view of the Quick Links.


Literature Lookup


The first one is Literature Lookup. When you log in, scroll down to the bottom of your phone screen and you will see this menu.

Blue “Quick Links” menu with icons for Literature Lookup, Product Catalog, Store Locator, Tech Tip Videos, Jobs, Troubleshooting, Parts Cross Reference, and Feedback
Mobile app screen titled “Search Literature” with search field containing “24VNA9” and a blue Search button.
Mobile app screen showing a Literature document list with PDF icons and sorting/filter controls.

When you type in the model number, the various literature available for that model will pop up and you can choose the one you’d like to view.



My Jobs


In My Jobs you can open create and close jobs.

Mobile app home screen with blue search bar, customer system cards, and quick utility shortcuts on a dark header background
Mobile app “My Jobs” screen showing open and closed job cards and a blue “Call to Order” button.

Troubleshooting



If you click Troubleshooting and see the screen to the right, you will need HVAC partners credentials to enter this link. This is an awesome tool to troubleshoot certain systems the easy way with Interactive Troubleshooting which is in its Beta Version as seen below.

Mobile app home screen with blue search bar, customer system cards, and quick utility shortcuts on a dark header background
Mobile app “My Jobs” screen showing open and closed job cards and a blue “Call to Order” button.
Mobile app troubleshooting menu with several white option buttons on a dark header, including Heat Pump.

Parts Cross-Reference

Smart home app home screen with search bar, customer system cards, and blue device shortcuts.
Mobile app screen showing a product catalog with industrial machinery thumbnails and a search bar at top
249 VAN Launch Kit 249 VAN Consumer Brochure Smart Thermostat Sell Sheet 249 VAN Launch Kit

Unlock the Full Potential

View Quick Start Guide

This installation was on a 4-story home, and the tech had not yet gone to the basement to troubleshoot the “infinity” water source heat pump, as he was told he by the homeowner. He was in the attic at the infinity furnace above the 4th floor. He was getting his dcv in the proper range on his A and B green plug on the air handler, 3 to 4 vdc. His indoor board ohm reading was in range, 28k to 32 k. The tech ohmed out the A and B thermostat wires on the water source heat pump from the upstairs. His ohm reading was not in range of a normal infinity board. His reading was around 64.4k. The tech then made the long walk to the basement where the “geothermal heat pump” was located. Bingo. 


More to Explore

Family relaxing in a bright living room, parents on a gray couch with laptops while children play nearby
By Austin Sims August 4, 2026
At Mingledorff's we understand your business. We are your #1 HVAC and plumbing distributor choice. Trust our experience. Contact us today!
Mingledorffs
By Jenny Reed August 4, 2026
At Mingledorff's we understand your business. We are your #1 HVAC and plumbing distributor. Trust our experience. Contact us today!
Bright hobby shop with display cases, counter, and model kits; a few people stand near the back.
By Jenny Reed August 3, 2026
At Mingledorff's we understand your business. We are your #1 HVAC and plumbing distributor. Trust our experience. Contact us today!
Bright hobby shop interior with display cases, model kits, and a counter with two people inside.
By Jenny Reed August 3, 2026
At Mingledorff's we understand your business. We are your #1 HVAC and plumbing distributor. Trust our experience. Contact us today!

Heat Pump

Keep up with the latest HVAC news from Mingledorff’s Inc.